Cancellation Policy, Terms & Conditions

By hiring Columbus Balloon Co. you agree to the following terms and conditions:

We understand that plans can change. Please review the following policies based on the type and timing of your order:

Cancellations made within 24 hours of purchase are eligible for a 95% refund.
A 5% processing fee is non-refundable to cover credit card transaction costs.
This policy does not apply to:
- Special/custom Props & Materials
- Retainer fees

Due to global supply chain challenges and advance bulk purchasing:

No refunds will be issued for payments made outside of the Buyer’s Remorse window.
This policy remains in effect until further notice to ensure quality service and timely fulfillment.

Cancellations Less Than 14 Days Before Delivery/Event Date

No refunds will be issued.
Materials may have already been purchased or your order may be in production.
You may reschedule your order at no additional cost with at least 5 days’ written notice (via email).

Cancellations 14 Days or More Before Delivery/Event Date

You will receive a 50% credit on file.
This credit reflects costs already incurred for materials, labor, and lost booking opportunities.

You may reschedule your event with at least 7 days’ notice.
Delivery/event dates may be changed 1 time.
Rescheduling does not alter the original cancellation terms.
Rescheduled events must occur within 90 days of the original event date.
- Example: If your original event was January 1, you may reschedule up to April 2.
If a new date cannot be secured within 30 days of your rescheduling request, your order may be considered void. Any credit issued will be at our discretion and is not guaranteed.

Any fixtures, equipment, or decor items provided by Columbus Balloon Co. for your event must be returned in their original condition.
If any items are damaged, lost, or stolen, a replacement or repair fee will be charged to the client.
The fee will be assessed based on the item’s value and the extent of the damage.

By hiring Columbus Balloon Co. for balloon decoration services, the client agrees that Columbus Balloon Co. shall be the sole and exclusive balloon professional providing balloon décor for the event. This exclusivity ensures design consistency, quality control, and adherence to our professional standards. The client acknowledges that no other balloon decorators, vendors, or third-party providers will be contracted to supply, install, or manage balloon décor for the same event unless expressly authorized in writing by Columbus Balloon Co.

Columbus Balloon Co. will make every reasonable effort to properly secure and weigh down balloon displays using industry-standard methods.
Balloon décor is subject to weather conditions, including wind, rain, extreme temperatures, humidity, and other environmental factors beyond our control.
Balloons exposed to direct sunlight or excessive heat may oxidize, fade, soften, shrink, or pop sooner than expected. This is a normal characteristic of latex balloons and is not considered a product defect.
Columbus Balloon Co. cannot guarantee the longevity, appearance, or stability of balloon displays exposed to outdoor conditions.
Columbus Balloon Co. cannot guarantee that balloon displays will remain in place or undamaged due to weather or other unforeseen conditions.
The client assumes all risk for weather-related movement, damage, or failure of outdoor balloon installations after setup is complete.
Columbus Balloon Co. is not responsible for damage, loss, or injury resulting from weather or other circumstances beyond our reasonable control.
If severe weather or unsafe conditions are expected, Columbus Balloon Co. reserves the right to modify, relocate, delay, or cancel the installation to protect the safety of our staff, clients, guests, and equipment.

For cancellations or rescheduling, please contact us via email at: jonathan@columbusballoonco.com

Important: Cancellation or rescheduling requests cannot be made via social media.